Support
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Do I have to create an account to purchase items on blackanddecker.com? Or can I checkout as guest?
You are able to checkout as a guest. However as a registered user, you gain additional features including access to your order history, order status, and ability to register the product you purchased.
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I'm having trouble finding information that I need. Who do I contact?
To reach blackanddecker.com Customer Service, please chat with us (see the chat on the bottom right side of the screen), submit a form (navigate to "Support" > "Send us a message"), or give us a ca...
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What payment methods can I use to make a purchase?
We offer all major credit cards as well as third-party payment features.
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Not all the items I ordered from blackanddecker.com were received. What should I do?
If you ordered multiple items from blackanddecker.com, you may receive your items in multiple deliveries. You will receive shipping confirmations and order status information via email. You can al...
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Can I ship items ordered from blackanddecker.com internationally?
No, we only ship to areas that are serviceable by UPS. We do not offer international shipping, and we do not ship to US territories, PO boxes, re-shippers, or package forwarding services. We do no...
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I need to change the shipping information related to my order. How do I do this?
If you placed an order and need to update the shipping address, please cancel the order and place a new order with the correct shipping address. Please note that to cancel an order you must be a re...
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Where can I find promotional codes or special offers?
Blackanddecker.com offers promotional codes on a very restricted and limited basis, for short durations only. Sign up for notifications and opt-in for email messaging to be eligible to receive prom...
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The promotion code I have does not work. What should I do?
Blackanddecker.com offers promotional codes on a very restricted and limited basis, for short durations only. Incorrect or expired promotion codes, when used on the site, will be noted as such and ...
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My order arrived damaged. What should I do?
We apologize for any inconvenience. Please reach out to Customer Service through chat (see the chat on the bottom right side of the screen), form (navigate to "Support" > "Send us a message"), or g...
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What gift and gifting services are offered through blackanddecker.com?
Gift wrapping and messaging options are available for blackanddecker.com shoppers. When purchasing from blackanddecker.com, gift services can be selected for each order. Most products will have an...