Support
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Is there a CFM (cubic feet per minute) rating for the Outdoor BLACK+DECKER Surface Sweepers?
These products are designed for hard surface cleaning only, and not for leaf blowing. The CFM rating is more intended for corded blower vacuums where the flow and miles per hour is relevant for mov...
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Is there a CFM (Cubic Feet per Minute) rating available for the cordless sweepers, models NS118 and CS100?
No, we do not have a CFM rating for our sweeper category. These are ideally for hard surface cleaning only and not for leaf blowing. CFM is more applicable to the corded leaf blowers where the flow...
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How long will my batteries last?
Most batteries will lose their charge over a period of time. Approximately, 15-20% the first day out of the charger. The second day is between 7-10%, roughly 3% on the third day, and about 1% there...
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What is the difference between the fast charger and the charger that comes with most of our outdoor tools ?
The standard charger that comes with the NST2018 is a 9 hour charger. It puts out a constant current to the battery and that is why the charger should not be left on for long periods. The constant ...
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Where can I find a service center to repair my tools?
Looking for a service center to repair your tools? Please find the nearest authorized service center or factory-owned service center with the following LINK. Just enter the requested information a...
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How can I get a parts list or manual for my tool?
You can obtain a parts list and manual on-line through toolservicenet.com Please visit Toolservicenet.com. In the search you will enter the model of the product. Click on the item you wish to view...
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Why do I keep receiving a prompt to Verify My Address when the information I've entered is correct?
Currently, on ServiceNET, all the information you enter into the address fields in the "Order" section is cross-referenced with what the United States Postal Service has listed for deliverable addr...
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How do I retrieve my ToolServicenet password or username?
FORGOT PASSWORD? If you do not remember your Tool Service net password, you can retrieve it by clicking on the "sign in" box located in the upper right-hand corner of www.toolservicenet.com. Click ...
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How long will it take for my order to ship?
All orders usually ship within 2-3 days via the shipping method of your choice. Orders must be received before 8:30PM ET to receive next day processing. Our warehouse does not ship parts on Saturda...
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Why can't I see the status of my order? (Tool ServiceNet orders)
CHECK FOR THE CONFIRMATION PAGE On TOOLSERVICENET, you will know if your parts order was accepted by our system, as you will reach a final web page that thanks you for your order as well as suppli...