When you purchase a product, we recommend registering it on our website. Registering your product helps prove ownership and allows you to upload your purchase receipt. Please remember, your receipt is the only valid document for warranty eligibility. Registering your product and uploading your receipt ensures we can provide you with the best possible support.
1. Visit https://www.blackanddecker.com/
- In the top right corner, find three icons. Select the "Account" icon.
2. Sign In or Create an Account
- If this is your first time here, click on "Create an account". You will receive a verification email; use it to validate your account and access.
- Or, you can log in if you have previously created an account.
3. Register Your Product
- Once you're logged in, go to the "Account" icon again and select "Your Products
- Finally, access the "Register A New Product" button.
- Fill out the registration form with your product details. When registering a combo kit, you should register the kit as a combo kit, not the tools individually.
- ...Just to let you know! Although we mention that the receipt is optional, if you are registering your product for warranty, please make sure to upload a copy of your purchase receipt.
Special Instructions for Online Purchases
If your Black and Decker product was purchased online, take a screenshot of the purchase record, including the following information: Date of purchase, authorized retailer, paid amount, name of the product or SKU, and delivery date.
These steps will help you register your product and ensure your warranty is valid. If you need help, you can contact DeWalt customer support for assistance at 1-800-544-6986 or by using the form at https://www.blackanddecker.com/support/contact-us
Comments
26 comments
Worst online experience I have ever had. Cannot find any way to register my new product.
I cannot find how to register my new stick vaccum online. I can not find a sign up
Agreed - terrible!
totally bullshit experience
My hand vac was a gift I don't have receipt.
Bad design web site, Can not find where to register vacuun
Nice hand vac but can't register my product. Terrible web site...very unprofessional 👎
Agree worst, web site ever, cannot find where to register Toaster Oven/ Air Fryer. Keeps sending all over the place.
How the heck do I register my product? Around and round we go.
Attention Black & Decker management!
I'm taking the time to write this, because I've used B&D products for years and love your products. Your new product registration process is the worst I've experienced.
New product registration should take less than a minute on a mobile device, NOT 15 minutes of frustration!
This is the year 2023, NOT 2005 - Fix it!!!
No product registration? You say to just keep our receipt and present it to a repair agent or service center but where in the heck do I find one of those?!
I agree. I was just given a 10,000 BTU air conditioner, & I would like to register it. This thing if keeping the receipt (when it's a gift) is stupid. I want to know I can get service or f & when I need it. I don't want to wait until it's necessary. I look at not registering my air conditioner as just another way for Black & Decker to get out of having to do anything if & when the time comes I have a problem . Charlotte B.
The manual tells you to register your product. The website tells you you need to sign up/acquire an account to register your product. Then, finally, this goofy FAQ tells you:
"To register your Black + Decker product online, please visit us at www.blackanddecker.com. If you are not already a member of our Black + Decker Community, click on Sign Up to start the process."
But wait, there's more:
"As a friendly reminder, we no longer require our customers to register their products with us or send in warranty cards. All you need to do is keep your receipt safe or a digital copy, and present it to our repair agent or repair center. That would be enough to make a warranty claim."
WTF!
Product Registration?
Mike Diamond
Probably need to hire a English speaking web designer. Your registration system is totally flawed.
By the way when you purchase on line you don’t get a receipt.
Linda Hust
Yes, I bought my tool from Amazon prime,no receipt. I've no printer,12 miles to the library..
Impossible to register my new B & D microwave. I sincerely hope that the microwave works better than your website.
Why can't I register my Product online?
Seems like B&D wants to avoid interactions with their customers. I signed on to register my vacuum as directed in the instructions and to look for possible attachments, but the web site is designed to avoid, confuse, obfuscate, (and frustrate) rather than clarify & support..
Product was a gift. Registration should be the process to assure warranty. I have found no way on the website to accomplish this.
Absolutely most terrible, worst experience EVER just trying to login and register a product! A minus 10 would be over rating this entire experience!
I don't have a receipt as it was a gift. What then?
Product registration is bugged. Had the same error happen with both Firefox and Seamonkey browsers. Steps to reproduce below:
It doesn't look like product registration is necessary according to this article, so I'm just archiving this web page in case I need to warranty my product.
Found it difficult to register my product, which from customer comments over the past couple years, seems to have been the norm. Yes, difficult to find that part of the B&D website that says B&D products don't need to be registered anymore…. just keep the receipt. Then why is the suggestion to register my product STILL IN THE INSTRUCTION MANUAL that came along with my product TWO DAYS ago (this is June 2024). Someone is lazy on the job. Hope my recently purchased product had better workers attending to its completion than the web administrators.
Roger Stubenrouch
Nobody can ever find their receipt. It means your Black and Decker device doesn't have a warranty.
This is Elmo my Blonde Retriever. They wont give him a warranty either:
The owners manual says to register the product on line at www.BlackandDecker.com/NewOwner however the website tells owners to only register to become a member of Black and Decker and present your receipt if the product does not work during the warranty period. I find this confusing Black and Decker. What is it A or B. Maybe I will call you and find out at 1-800-544-6986.
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