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I never received an item I ordered through blackanddecker.com. What should I do?
To reach blackanddecker.com Customer Service, please chat with us (see the chat on the bottom right side of the screen), submit a form, or give us a call at 800-465-6070.
What gift and gifting services are offered through blackanddecker.com?
Gift wrapping and messaging options are available for blackanddecker.com shoppers. When purchasing from blackanddecker.com, gift services can be selected for each order. Most products will have an...
What is your return policy?
If you are not satisfied with your order, you have 60 days to return your item from the date of purchase. To initiate a return, please contact Customer Service through chat (see the chat on the bot...
What is your shipping policy?
The following shipping policy information applies to orders placed through blackanddecker.com: Orders $49 and over ship UPS Ground for free and orders under $49 ship for $5 within the 48 contiguou...
How do I reach Customer Service for items ordered on blackanddecker.com?
To reach blackanddecker.com Customer Service, please chat us (see the chat on the bottom right side of the screen), submit a form (navigate to "Support" > "Send us a message"), or give us a call at...
Who should I contact to give feedback about blackanddecker.com?
We value your feedback, good or bad, and would like the opportunity to continue to improve our services. Please chat us (see chat on the bottom right side of the screen), submit a form (navigate to...
What is the warranty on BLACK+DECKER® products?
Please go to the product page to view the item's warranty.
Do I need to create an account to register my product?
Yes, you must create an account in order to register your product in your MyAccount page.
Do I have to create an account to purchase items on blackanddecker.com? Or can I checkout as guest?
You are able to checkout as a guest. However as a registered user, you gain additional features including access to your order history, order status, and ability to register the product you purchased.
I'm having trouble finding information that I need. Who do I contact?
To reach blackanddecker.com Customer Service, please chat with us (see the chat on the bottom right side of the screen), submit a form (navigate to "Support" > "Send us a message"), or give us a ca...