BXCV41011GB heater can't connect to app

Answered

Steven Truran

December 10, 2024 22:50

Hi all

I just purchased a BXCV41011GB glass front electric heater and I can't get it to show up when adding it to the B&D Home app, it also isn't showing up in smart life app and there are no new Wi-Fi networks or Bluetooth devices either when searching for networks or devices.

I'm using a Samsung S22 Ultra on Android 14 and OneUI 6.1 and my partner has tried their iPhone 14 on latest software also too with no joy either.

If anyone has ideas that'd be great

Thanks

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  Tana Murray

  December 17, 2024 14:33

  Hello @Steven Truran, Thanks for reaching out.  The BXCV41011GB is handled by our team in the UK.  We will be reaching out to you in an email to assist you further.  

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