What should I do if I experience a problem in charging my VEC438 Weather Alert Radio?

The radio is not charging until the green LED on the charging base is flashing; if the green LED is solid, the radio is not being charged. If the green LED is not flashing, turn the hand crank on the radio vigorously for approximately 30 seconds and replace the radio on the charging base, at which point the green LED should begin to flash, indicating the radio is charging. It might be necessary to rock the unit in the cradle a little bit to initiate charging and a blinking LED. When the light goes solid after blinking, the unit is charged. If yourradio stilldoes not display signs of charging,returnyour radio to the retailer orthe nearest factory-owned service center for further assistance. To find the nearest factory-owned service center, please click here .