After charging the mower, you must place the safety key in the mower before it will start. On models that have a bail handle, be sure to pull the bail handle back to the mower handle before engaging the start lever. If your mower still does not start, remove the safety key and ensure the bail and start lever are in the "off" position. Then firmly re-insert the safety key, pull the bail handle to the mower handle and engage the start lever.
Note - It is important that the bail and start lever are returned to the "off" position before inserting the safety key.
If your mower still does not start, please contact the nearest Black & Decker service center for additional assistance or return the lawn mower by taking it back to the retailer from whom it was purchased. A list of service centers can be found by accessing the Service Center Locator and by simply entering your zip code.
Returns should be made within the time period of the retailer's policy for exchange (usually 30 to 90 days after the sale). Proof of purchase may be required.